Correct Care Solutions Application Support Specialist, SG&A in Nashville, Tennessee
Correct Care Solutions (CCS), is the leader in the delivery of technology and healthcare services to public health clients across the U.S. CCS IT is recognized as the gold standard in the delivery of Electronic Health Records, Patient Management Systems, and Healthcare Analytics to the populations it services. This exciting industry provides opportunities to create and innovate in ways most don’t realize.
Our IT culture is open, collaborative and fast paced. We use current web and mobile technologies, with plenty of opportunities for learning, leadership and career growth. At CCS you can directly contribute to the success of the team and products.
If you seek to help others while creating the most up to date healthcare technology, check out our current openings and see if CCS is the place where you can realize your potential.
Our Application Support Specialist provides end user training and technical support for CCS software applications, including but not limited to, medical records, utilization management and timekeeping. Creates and maintains training materials and user documentation along with testing applications and providing written evaluations and test results to developers. Prepares post-implementation reports reviewing relevant events and improvements for future implementations while maintaining effective communication with facility and administrative and managerial personnel.
- College Degree
Three (3) or more years in a technical support roll
Two (2) or more years in a Correctional Healthcare roll
Current knowledge of PCs, Windows Operating Systems and Microsoft Knowledge
Excellent written and verbal communication skills
Ability to speak and train comfortably, with technical and non-technical users
- Must obtain and maintain security clearance
Responsible for end user training and technical support for the CCS applications, E-Chart, U-Care, Kronos Time Keeper and Kronos HR.
Provide end user training and technical support for CCS Applications.
Create training materials and user manuals for CCS software applications.
Write and maintain functional and technical specifications and operating documentation.
Respond to clients within timeframes dictated by the severity of the problem.
Research operational processes and identify solutions to resolve problems and/or improve efficiency.
Act as conduit for end user feedback about applications. Be their advocate within the Information Technology Department for end user requirements and solutions.
Document support calls and knowledge base with common problem resolutions.
Develop and maintain implementation materials and processes for implementation of software applications.
Responsible to maintain the confidentiality of inmate information in accordance with CCS policy, the Facility’s policy, the standards of the relevant professional association, the National Commission on Correctional.
Must be able to apply principles of critical thinking to a variety of practical and emergent situations and accurately follow standardized procedures that may call for deviations.
Must be able to apply sound judgment beyond a specific set of instructions and apply knowledge to different factual situations.
Must be alert at all times; pay close attention to details.
Must be able to work under stress on a regular or continuous basis.
Perform other duties as assigned.
CCS is an EOE/Minorities/Females/Vet/Disability Employer
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Location TN, Nashville
Facility Correct Care Solutions
Shift Day 8 hour
Recruiter Jerry Heath